FAQ for Credem Bank
customers

Yes, they will change. As from 20 February 2023 you will have to use the new IBAN code and the new account number that we will be sending you by post in January 2023.

Recurring bank transfers and salary payments will be automatically transferred to your new IBAN code. In any case, we recommend that you start communicating your new IBAN code - valid from 20 February 2023 - to anyone who makes bank transfers in your favor or payments on your behalf (e.g. employer, associations, institutions, tax accountant, CAAF, Revenue Agency).

If you are beneficiary of an INPS pension, we have already informed the competent authorities of the IBAN change. In any case, we recommend communicating the new IBAN code without delay to the institution responsible for pension crediting if different from INPS. If you are the beneficiary of a foreign pension, we remind you to communicate the new IBAN code along with the new BIC code.

We will automatically transfer them to the new IBAN where this is required by current interbank agreements. Automatic payments that you have authorized (e.g. for utilities such as electricity, gas, etc.) remain valid. Still, we suggest that you communicate the new IBAN to creditors for all authorized direct debits on your account, especially for those that have only recently been authorized and which have not yet been charged to your account. Any recurring bank transfers that you have activated will also be transferred to the new IBAN.

No changes at all. The cards will remain fully operational and functioning and the direct debits will be automatically migrated to the new Credem Euromobiliare Private Banking account.

You will be able to view your credit card balances, transactions and account statements directly from your Internet Banking Credem Euromobiliare Private Banking.

Yes.

From 20 February 2023 you will be able to top up your prepaid card via your Internet Banking, from another bank (according to the contractual terms and conditions) and through authorized ATMs installed at some Credem branches. It will no longer be possible to top up the prepaid card at the branch or via phone banking.

As from 20 February 2023 you will be able to log into the new personal area of the website www.credemeuromobiliarepb.it, using your existing personal data (user code and password issued upon signing the Credem.it/BusinessOn contract) and the single-use codes created with your OTP generator of choice (Mr. Pin App or Mr. Pin Sms which will be rebranded as, repectively, My Key App - downloadable from the Store - or My Key SMS) where applicable.

Of course. Until 20 February 2023, you will be able to access your Internet Banking and Online Trading services via the credem.it website or the Credem Banca app. As from 20 February 2023 you will have to download the Credem Euromobiliare PB App, available on the Play Store and App Store to log into your Mobile Banking and trade in securities through Online Trading.

You will be able to obtain information regarding your current account and its transactions, check card balance, make bank transfers, manage your investments and trade in securities.

To access the Phone Banking services, having dialled the number 800 45 00 45, you need to enter the telephone banking numeric password and the numeric user code. The numeric user code can be found:

• In the top left corner of your Internet Banking screen;
• In the alert email you receive every time you log in.

To create the telephone banking numeric password, simply:

• Access your Internet Banking from a PC or desktop version, go to Security > Telephone Banking Access Password.
• Confirm the password with the code provided by your My Key.

All you need to do is enter www.credemeuromobiliarepb.it into your smartphone web browser to open the Credem Euromobiliare Private Banking website. Then log into your customer area by clicking on "Internet Banking" in the top right corner.

The savings account has been migrated. To view it in Internet Banking simply contact your private banker to request the link to the log file.

From your Internet Banking you will still be able to view your account transactions, contacts in the address book, account statements and accounting reports in the documents section.

If you signed the agreement regulating the "Electronic Signature Service" before 25 June 2021, you may still be able to use it for Credem-related operations. In Credem Euromobiliare Private Banking you will need to sign a new agreement, at your earliest convenience, which will allow you to use the electronic signature in all Companies of the Credem Group. If you signed the Group Electronic Signature contract after 25 June 2021, you will also be able to use it in Credem Euromobiliare Private Banking.

No changes will occur as all installment amounts, conditions, payment terms and frequency currently applicable will remain unchanged. In particular, in case of charges made by directly debiting a Credem current account, this will be automatically migrated to the current account which will switch to Credem Euromobiliare Private Banking.

No changes will occur as all installment amounts, conditions, payment terms and frequency currently applicable will remain unchanged. In particular, in case of charges made by directly debiting a Credem current account, the debit mandate will be automatically migrated to the current account which will switch to Credem Euromobiliare Private Banking.

Yes, you may continue to use your cheques without restrictions even after 20/02/2023 until the chequebook runs out.

Yes, it is possible to prepare them both through electronic channels and traditional channels (in-person at the branch). Also in this case no changes to the economic terms and conditions will apply.

Automatic crediting of Italian (domestic) and SEPA-area bank transfers to your new IBAN is guaranteed. In any case, we recommend that you start communicating your new IBAN code - valid from 20/02/2023 - to anyone making bank transfers in your favor or payments on your behalf without delay.

We remind you that the new Credem Euromobiliare IBAN will become effective as from 20 February 2023. Also, if you have already entered a proxy payment with a due date beyond 20/02/2023, this is not an issue, as it will be duly transferred to and paid through your new IBAN.

As part of the migration activities, and in order to ensure an updating of their files, we will notify all creditors adhering to the "SEDA" service (e.g. the main service and utility providers) and any related credit institutions, with whom SDD mandates are in place, with regard to the specific communications containing the new IBAN details to be used when charging SDD mandates. However, if you have been notified of an unsuccessful SDD payment, possibly due to a delay in the updating their files, we advise you to contact the creditor company directly to obtain further information on the single missed payment and/or to communicate again your new Credem IBAN details.

The financial products currently held in your investment portfolio will be maintained as they are and no switch or transfer is required on your part. However, there will be some limitations to the way in which the services are provided and to operations involving some services in the days prior to their transfer to Credem Euromobiliare Private Banking. These will be affected as follows:

• the advisory service on financial products, orders relating to the portfolio management service, investment insurance products and UCITS with a NAV frequency greater than 5 days will be suspended from 4 to 19 February 2023 (both days inclusive);
• placing orders on UCITS with a NAV frequency =< 5 days will not be possible from 11 to 19 February 2023 (both days inclusive);
• orders relating to securities under administration will be allowed on all physical and digital channels until 17 February 2023 at 17:30 and suspended from this time until 19 February 2023 included.

Your trusted financial advisor remains available for any further information on these operational restrictions.

Your consultancy contract and your MiFID profiling will maintain operational continuity within the framework of the Credem Euromobiliare Private Banking service model. Your trusted financial advisor remains available for any further information on these operational restrictions.

Your single-line and multiline portfolio management contracts will maintain operational continuity within the framework of the Credem Euromobiliare Private Banking service model. While the mandate identifier numbers will indeed change, all the contractual terms and conditions of the service you have already signed up to will be maintained without variations. Your trusted financial advisor remains available for any further information on these operational restrictions.

Yes, from 20 February 2023 you can continue operating on your custody account, although its identifier number will indeed change. Existing commissions will not be subject to any changes involving worse conditions. We also advise that you read the Information document on the Credito Euromobiliare Private Banking S.p.A Execution policy and Transmission policy published in the MiFID-IDD Regulations section.