Did you just install My Key APP and it asks you for a PIN when you log in?
To log into My Key App you need to create a PIN ("something you have and something you know"), and you will be asked to enter it each time you need to access the app. You can replace the PIN with biometrics (fingerprint or facial recognition) directly in the app settings. To set the biometrics, for security reasons, the app will ask you to enter the newly created PIN code again.
Have you just got a new phone?
To transfer My Key App to your new smartphone, just call the toll-free number 800.45.00.45 then select 2, enter your user code and password for virtual services and, when prompted by the automatic voice recording, type option 3 to request a new activation code. We remind you that when you contact the toll-free number, your mobile phone number must be registered on your Internet Banking platform. Alternatively, you can contact your branch or your mobile operator directly.
Have you recenty upgraded or backed up your phone?
To restore My Key App on your smartphone you need to receive a new activation code. To do this you can call the toll-free number 800.45.00.45 then select 2, enter your user code and password for virtual services and, when prompted by the automatic voice recording, type option 3 to request a new activation code. We remind you that when you contact the toll-free number, your mobile phone number must be registered on your Internet Banking platform. Alternatively, you can contact your branch or your mobile operator directly.
You have chosen My Key APP online but have not received the activation code yet
To activate My Key APP on your smartphone you need to enter the activation code. If you have not received it, check that you entered the correct details in the "My data" section and then select the My Key APP again in the "Security > Change My Key type" section.
You have opted for My Key APP in the branch, but you have not received the activation code or you have deleted it by mistake
To activate My Key APP on your smartphone you need to enter the activation code. If you have not received it, you can call the toll-free number 800.45.00.45 then select 2, enter your user code and password for virtual services and talk to an operator who will help you in the activation process.
You have downloaded My Key App from the store and you are asked to enter an activation code
To use My Key APP on your device, access your Internet Banking in the "Security> Change My Key type" section, and follow the instructions on the page. You will receive a text/SMS message with the activation code, which you must enter in the My Key App. Remember to copy the first OTP code generated by the App into the "Verification and confirmation" screen of your Internet Banking website. Alternatively, contact your local branch.
You have entered the activation code but when you key in the OTP code generated to confirm the Internet Banking transaction, an error message is displayed
To complete the activation of My Key APP you need to enter the first OTP code generated by the My Key App in the "Security> My Key Activation" section of your Internet Banking website. At this point, you can use the My Key APP to confirm all the online transactions entered from your Internet Banking.
Internet Banking with Credem Euromobiliare Private Banking is fast, efficient, flexible, simple and above all safe.
We use is today's most advanced encryption technology to raise standards for data protection . The private section is only accessible in https mode, i.e. through a secure web connection. When navigating through protected pages, a closed padlock appears, usually visible on the bottom bar of the window or to the right of the webpage address.
Always ensure the authenticity of the website, checking that the address always begins with www.credemeuromobiliarepb.it and http://trading.credemeuromobiliarepb.it in the case of online trading.
Access to Internet Banking
Access to Internet Banking is protected by username and password. The access password is known only by you and is mailed to you in a sealed envelope at the time of activating the service. For each access to Internet Banking, you receive an email notification. This is a simple measure that allows you to retain immediate control over your accessing activities. When logging in only your user and password are required. If other requests to enter data appear, you may be the victim of an attempted scam. In these cases, please contact our toll free number 800.45.00.45 immediately, and we'll tell you what to do.
Changing the Password Regularly
You should routinely change your password and if you suspect that an unauthorized person has got hold of it, change it immediately! You can do this by logging into your Internet Banking and following the path: Security> Internet banking password.
Exiting Internet Banking
When you want to exit your Internet Banking session, always remember to log off completely. To do this just click "Exit" in the top right corner of each page.
What does Credem Euromobiliare Private Banking do to protect your data and what you can do to help.
To minimize the possibility of fraud, we constantly check on the correctness of the transactions made by internet banking.
Every time you make a payment, you receive an email notification. This is a simple measure, which allows you to have immediate control over payments.
The private section is only accessible in https mode, i.e. a secure web connection. When navigating protected pages a closed padlock appears; check that this is present on the bottom bar of the window or to the right of the webpage address.
Using the My Key device
The My Key device is of mandatory use to make transactions. This device generates one-time passwords every 30 seconds. The password is necessary in order to confirm all transactions securely.
When you make transactions like bank transfers, mobile phone top-ups or payments of online F24 forms, please make sure you only keep open the credemeuromobiliarepb.it webpage in your browser
Frequently check your credit/debit card and current account movements to make sure that they have all been made by you. You can have an extra layer of control by activating the alerts, choosing whether to receive a text or email notification for every transaction you make.
Here are some rules that will help you maintain a good level of security when banking online. Follow these tips dutifully when you navigate and especially when using Internet Banking.
Keep your pc's operating system and software programs constantly updated. You can set this up automatically, through the already pre-set functions.
Install an antivirus program and keep it updated. It is the best way to minimize the risk that a virus may penetrate and compromise the normal functioning of your PC.
The importance of Sources
Download files only from trusted sources. File sharing or downloading from untrusted source may allow special software, known as Spyware, to gain easy access to your personal information.
It's best to avoid automatically saving passwords. You can disable this function directly from the browser you normally use.
For your Internet Banking to be absolutely safe, it is important to carefully choose a good password.
Here are some rules to choose the best passwords for your online security.
Phishing is a form of fraud in which the attacker tries to learn information such as login credentials, account information, or other sensitive personal data for fraudulent purposes by masquerading as a reputable entity or person in email, telephone, or other online communication channels.
Do you think you may have been the victim of online fraud? Here are the steps to follow for all Internet Banking users.
Access to Credem Euromobiliare Private Banking's MOBILE BANKING APP is protected by a user code and a password, as is already the case for Internet Banking. Every time you make a transaction, you automatically receive useful notifications for each access or any transaction made.
The new App is designed to protect your privacy and manage your account from smartphone and tablet, in an easy, fast and secure way. You can effect all the main transactions, anywhere.Also, thanks to the "Hide Balance" function, your account balance sheets can be encrypted by simply activating the "Hide balances in Home Page" function by toggling the TAB to YES.
Each time you log in or complete operations, you receive useful notifications that you have previously selected. It's easy to do, just enable notifications and you shall be duly notified: all just an alert away!
How to activate them?
Have you lost or replaced your Smartphone?
If you decide to change your smartphone or if you lose it, you can ask Credem Euromobiliare Private Banking (by calling the number 800.45.00.45) to disconnect your contract from the device onto which the app has been downloaded.We take these measures very seriously because your security is important to us.
How to prevent fraud with banker’s drafts or bank cheques.
When you issue a bank check and/or request the issue of a Credem Euromobiliare Private Banking banker's draft to settle a commercial transaction, there are some precautions to be put in place to avoid becoming the victim of possible fraud. If you are confronted with a potentially suspicious situation please do not hesitate to file a complaint by taking matters up with your local branch.
Do not send complete images of cheques
Remember NEVER to send the full image or photocopy of a cheque to an alleged vendor, for example via email/instant message/social network/fax.
What details can I share safely?
If asked to do so, you may safely send the following information to a vendor: ABI and CAB identifier codes, and check number. These data will allow a payee to verify the genuine existence/provenance of the cheque, but a fraudster will not have sufficient elements to make out a counterfeit cheque.